Values

Our valuesHow we will deliver our value
We will always give choice and equal access to services for all of our patients in Central London
  • Our aspiration is for all patients who receive care from both physical and mental health teams to have an integrated care plan.
  • We will work effectively across physical and mental health care to deliver seamless services.
  • We will ensure people are cared for in the right environment to meet their needs.
We will deliver high quality, safe care across all our services
  • We will develop specific service user and carer satisfaction survey to measure positive benefits from new integrated care services.
  • We will work with commissioners to agree the outcomes.
We will work in effective partnership with others to deliver new models of integrated care
  • We will consider and respond to the opportunities presented under AQP.
  • We will maximise the opportunities available from the new developments.
  • We will identify opportunities for further efficiency and income generation.
  • We will maximise the income opportunities from the development of new service models and quality measures.
  • We will ensure that partnership arrangements are considered when developing new pathways.
  • We will work with provider partners to provide services for those at risk, for example care of older people.
We will ensure that patients are empowered to make informed decisions about their healthcare
  • We will ensure that whether clinical services, social or environmental, third sector care that patients are informed of all decisions and encouraged to own their care plans which they can access via SystmOne online.
We will ensure that the patient is at the centre of all we do ensuring they have a voice within our organisation
  • We have the Chair of our Patient Partnership Panel on our Board of Directors, creating an excellent feedback and action loop.
We will provide an excellent level of service with trained professionals delivering outstanding care
  • We will create an organisational development plan which will support the development of our organisation (both CLH and our member practices) and the staff working within the organisations.
We will provide an environment of development and recognition for staff
  • We will do this through the continuation of our reward and recognition scheme.
We will ensure all staff benefit from a structured appraisal system
  • We will ensure that 90% of staff report that they have appropriate appraisal and access to learning and development opportunities.
We will ensure we create an open dialogue between staff, members and the senior leaders within CLH
  • We will do this via open board meetings.
  • We will hold regular clinical and team meetings.
We will ensure that each and every staff member working within our organisation and member practices recognises and feels that they play an important part within the organisation
  • We will ensure the workforce is developed, supported and fit for purpose.
  • We will maintain sickness levels at or below 3%.
  • We will continue to increase the proportion of staff participating in survey.